Unfortunately, we are unable to provide extensive support for the Legacy EAGLEs as they were discontinued several years ago. Our support team can provide basic support for these devices, however, please keep in mind we are not responsible if something goes wrong as we proceed to troubleshoot. 

The Legacy EAGLE no longer has any updates being developed and the Legacy portal is running in maintenance mode. As an alternative, consider using the EAGLE-200, which has new features being developed, maintenance patches, and an ecosystem of supported devices.