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Knowledge base
General
Orders and Shipping
4
How long will it take for my device to arrive?
RMA Procedures - US Customers
RMA procedures - BC Hydro Customers
Buying off of Third Party Sellers - Ebay and Amazon
Getting Started
5
What is an Install Code?
What are my username and password?
What is meant by "provisioning"?
How do I set the price of electricity in my device?
What is summation?
Utilities
1
Utilities Contacts - Metering Operation Information
Misc
1
Security Reporting
EAGLE 3
EAGLE 3 online user manual
12
Setting up the EAGLE 3
Set up your Cloud Account
Firmware Updates - leave it plugged in!
WiFi Setup
How to use the web User Portal
View all 12
EAGLE-200
Getting Started
7
EAGLE-200 User Manual & Quick Start Guide
EAGLE-200 LED lights
Ports and Switches on the back of the EAGLE-200
Creating your Cloud account
Setting up Pricing on the EAGLE-200
View all 7
FAQ
10
How Do I See My Energy Usage?
Why am I not seeing any data?
Actions Feature
How do I reset the Zigbee module of the EAGLE-200?
How do I unlock my account after multiple failed logging attempts?
View all 10
Connected Devices
6
Adding Control Devices (Subdevices) to the EAGLE-200
Salus Smart Outlet Installation and User Guide
Lux KonoZ Thermostat installation guide and User Manual.
Salus Thermostat Optima S - Installation and User Guides
Sinope Baseboard Thermostat Installation Guide
View all 6
Technical
8
What is the format of the time-stamp in the downloaded CSV file
Eagle-200 Local API Documentation
How can I view the EAGLE-200 using the .local address?
Enabling Voice Assistants with EAGLE-200
Supported Questions for Voice Assistants
View all 8
EMU-2
EMU-2
6
EMU-2 Quick Start Guide and Data Sheet
EMU-2 User Manual
How do I factory reset the EMU-2?
Setting up Pricing on the EMU-2
EMU-2 Navigation Flowchart
View all 6
EAGLE (aka. original/classic/legacy)
Legacy EAGLE
3
User manual for Legacy EAGLE
Legacy Eagle Support and Troubleshooting
Legacy Eagle Local Access
Electric Vehicles
Chargers
2
General Charger Information
Lite-On Charger OnBoarding
Help Desk Software
by Freshdesk
