How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Orders and Shipping
How long will it take for my device to arrive?
RMA Procedures - US Customers
RMA procedures - BC Hydro Customers
Buying off of Third Party Sellers - Ebay and Amazon
What is an Install Code?
What are my username and password?
What is meant by "provisioning"?
How do I set the price of electricity in my device?
What is summation?
Utilities Contacts - Metering Operation Information
EAGLE 3 online user manual
Setting up the EAGLE 3
Set up your Cloud Account
Firmware Updates - leave it plugged in!
How to use the web User Portal
View all 11
EAGLE-200 User Manual & Quick Start Guide
EAGLE-200 LED lights
Ports and Switches on the back of the EAGLE-200
Creating your Cloud account
Setting up Pricing on the EAGLE-200
View all 7
How Do I See My Energy Usage?
Why am I not seeing any data?
How do I reset the Zigbee module of the EAGLE-200?
How do I unlock my account after multiple failed logging attempts?
View all 10
Adding Control Devices (Subdevices) to the EAGLE-200
Salus Smart Outlet Installation and User Guide
Lux KonoZ Thermostat installation guide and User Manual.
Salus Thermostat Optima S - Installation and User Guides
Sinope Baseboard Thermostat Installation Guide
View all 6
What is the format of the time-stamp in the downloaded CSV file
Eagle-200 Local API Documentation
How can I view the EAGLE-200 using the .local address?
Enabling Voice Assistants with EAGLE-200
Supported Questions for Voice Assistants
View all 8
EMU-2 Quick Start Guide and Data Sheet
EMU-2 User Manual
How do I factory reset the EMU-2?
Setting up Pricing on the EMU-2
EMU-2 Navigation Flowchart
View all 6
EAGLE (aka. original/classic/legacy)
User manual for Legacy EAGLE
Legacy Eagle Support and Troubleshooting
Legacy Eagle Cloud Portal and Accounts
Legacy Eagle Local Access
Help Desk Software
by Freshdesk Support Desk