The EAGLE-200 updates its firmware automatically.  When you first plug the EAGLE in, you may notice that it will start updating the firmware.  You may see the middle 3 LEDs on the front turn off and then later flash a pattern.  This means the unit is updating itself and may not be immediately responsive.

EAGLE-200 LED lights

Please leave plugged into power and internet for 24 hours and if it doesn't resolve itself, reach out to our team!