Please note that we have 2 separate Cloud portals with 2 separate infrastructures. The accounts are portal specific and do not cross over. Please ensure you are choosing the correct user portal for your device here: https://rainforestcloud.com/
We are unable to recover lost Legacy accounts for you. However, you can request a password reset link sent to your email here. Forgot Password? https://rainforestcloud.com/rainforest/user_portal/php/login.php
Please note the password reset email from the Legacy User Portal times out after 20 minutes. Please ensure you click the reset link within the 20 minutes timeout period
If the password reset still fails, you can create a new Legacy User Account using a different email. You can have multiple Rainforest accounts accessing the same Legacy device and information.
There is no way for us to manually reset the password on your old account. We apologize for the inconvenience as Legacy Eagles were discontinued several years ago and the portal is no longer being updated and only maintained.