If you are experiencing any problems with your device please consult our knowledge base located in the Support Center: https://support.rainforestautomation.com/support/solutions/ 

If you are unable to find any answers in our Frequently Asked Questions, select/click on ‘Open a New Ticket’ and our support will reply to your questions within 2 business days.

We have a 30 day exchange policy should you be unsatisfied with our product, and a 1 year support warranty. For more information regarding returns and refund visit: 


If our Support team cannot help you with your problem and the device is still under warranty, our operation department will send you Return Material Authorization (RMA) form with shipping instructions. 

Please pack your device, power adapter and ethernet cable into its original box, affix the shipping label on top and leave it in your mailbox for USPS to pick-up. For more information regarding the terms and conditions of sale visit: