Power Hours for Business

FAQs

Is new equipment required?

Yes. Rainforest provides a complimentary EAGLE Smart Meter Gateway as part of your participation.

This device connects to your existing  advanced meter and enables access to real-time electricity usage data through LiveDR. There is no cost for the device.

Will installation disrupt facility operations?

No. The EAGLE device connects directly to your existing smart meter and does not require changes to your electrical systems.

Installation is simple and does not interfere with normal business operations.

Does LiveDR control my equipment automatically?

No. This program supports manual, employee-led participation.

LiveDR provides real-time visibility into your electricity usage so your team can take informed actions during events. It does not control or override building systems.

How will I know if I am meeting electricity reduction targets?

During events, LiveDR provides real-time electricity usage data through the web portal and mobile app.

This allows your team to see the impact of your actions as they happen and adjust if needed to stay on track.

What happens during a test event?

A test event is scheduled before your first live program event.

During the test event, your team will:

• Practice your electricity reduction plan
• Confirm that usage decreases as expected
• Verify access to real-time data
• Identify any adjustments needed

This ensures your team is prepared and confident before participating in actual program events.

What kind of actions can we take to reduce electricity use?

Typical actions include:

• Adjusting HVAC setpoints
• Reducing or rescheduling lighting
• Shifting equipment usage
• Modifying operational schedules

During onboarding, Rainforest works with your team to define a plan tailored to your facility.

Who should participate from our organization?

We recommend involving:

• Facility or operations managers
• Energy or sustainability leads
• Maintenance teams
• Anyone responsible for building systems or scheduling

Having a clear internal plan improves consistency during events.

Who should I contact with questions about incentives or eligibility?

For questions about:

Program eligibility

• Incentive structure
• Payments

Please contact FortisBC directly, as they administer the program.

Who should I contact for onboarding or technical support?

For questions about:

LiveDR

• The EAGLE device
• Onboarding or test events
• Real-time monitoring

Please contact Rainforest Automation support.

What happens after I sign up?

After enrollment:

1. Our team will schedule an onboarding session
2. We will review your electricity usage and identify reduction opportunities
3. You will receive your EAGLE device
4. A test event will be scheduled
5. You will begin participating in events

How long does onboarding take?

Most customers are ready to participate within a few weeks, depending on scheduling and device setup.

What happens after an event?

After each event:

• You will receive a summary of your performance
• We may follow up with recommendations
• Your results contribute to incentives issued by FortisBC

What if we are unable to participate in an event?

Participation is encouraged but not mandatory for every event.

However, consistent participation helps maximize the incentives you can earn.