Troubleshooting Network connection issues on your EAGLE 3

If your EAGLE 3 is not appearing online in the portal or the Cloud LED continues to blink, it may not be connected to the internet. Follow the steps below to troubleshoot both Wi-Fi and Ethernet connection issues.

1. Check for blocked ports and network restrictions

Ensure that no firewall or network security service is blocking outbound traffic on the following ports: 443, 1194.

Also, confirm that your EAGLE 3 is not connected through a secondary router, mesh node, guest network, or subnetwork, as these can prevent the device from reaching the Cloud.

💡 Tip: A direct connection to your main router is always recommended.

2. Verify only one active connection

To avoid interference and improve network reliability, keep only one connection type active: either Ethernet or Wi-Fi, but not both simultaneously.

3. Ethernet connection

If your EAGLE 3 is connected via Ethernet but is still not appearing online:

1. Check the connection
   • Make sure the cable is securely connected to both the EAGLE 3 and your main router.
   • Try a different port on the router or a different Ethernet cable if needed.
2. Verify network setup
   • Avoid secondary routers, subnetworks, or guest networks.
   • Ensure no other service is using port 443
3. Verify device status
   • After a successful connection, the yellow Cloud LED should turn on within 1–2 minutes.

Wi-Fi re-connection

If you’re reconnecting the EAGLE 3 via Wi-Fi, follow these steps:

1. Factory reset the Wi-Fi module. Hold the top button for about 21 seconds.

2. Wait 2 minutes, then press the top button once (1 second).

   On your computer or mobile device, connect to the Eagle network that appears in your Wi-Fi list.

   • Password: Use the Install Code printed on the side of your EAGLE 3. (Note: “No Internet Connection” is normal. This is a local access point.)

3. Open your browser and go to 192.168.7.1.

   Log in using:

   • Username: Cloud ID

   • Password: Install Code

     Select your home Wi-Fi network, enter your password, and click Connect.

4. The EAGLE access point will disappear once connected.
5. Unplug the Ethernet cable (if connected) and wait about 2 minutes.
   • The Cloud LED may blink temporarily.
6. Check the user portal or EnergyVue app for meter data.
7. If the issue persists, please try again, but in Step 1, hold the button for 6 seconds instead of 21.