Re-provisioning your EAGLE 3 after moving to a new home

If you move to a new home, you will need to provision your EAGLE 3 to your utility’s meter at the new location.

Follow these steps:

1. Check if your new utility supports the EAGLE 3.
   • If your region has changed, confirm that your new utility allows your device to connect. You can check the current list of supported utilities here.
2. Factory reset your EAGLE 3.
   • Refer to the article Factory resetting the Zigbee radio on your EAGLE 3 for instructions.
3. Confirm optimal placement of your device for strong Zigbee connectivity.
   • See the article Optimal placement for best Zigbee signal on your EAGLE 3 for guidance.
4. Contact your utility and request that they provision your device to the new meter.
   • You may also ask them if they can ping your device to confirm connectivity.
5. Once the meter is provisioned, your EAGLE 3 will automatically connect to it over Zigbee.

⚡ Note:

Provisioning may take some time. Ensure your EAGLE 3 is powered on and online while the utility completes the process.